Supermarket giant to slap customers with additional charge
By Jo Abi|
Woolworths customers will be slapped with a $2 service fee on Sundays and public holidays from February 3.
One Woolies customer posted about the additional charge on Reddit's 'Woolworths' thread after being notified about it via email.
They shared part of the email they received from the supermarket giant which read: "To help with the extra wage costs of having our team members pick and pack orders on these days, from 3 February 2026 a Sunday/Public Holiday Service Fee of $2 will begin to apply to online deliveries for these specific days.
"This fee ensures we can continue to provide you with a reliable and quality service."
The customer added the comment: "So my $2 will subsidise wages rather than your increased profits? Sounds legit!!"
Another customer commented: "They always bring out these changes after I just paid for delivery unlimited for the year?."
"This is a way for them to reduce Sunday/PH online orders as a lot won't pay the fee and order on other days of the week," another speculated.
READ MORE: Arnott's quietly changes key ingredient of popular biscuit
?READ MORE: Aldi confirms major change customers have been waiting for
READ MORE: ?Australia's best barista has been crowned
"They will then use the downturn in orders as a reason to reduce the Sunday/PH online team to save on wages.?"
One Redditor agreed, commenting: "Nailed it. It's a deterrence."
A Woolies worker weighed in on the debate, saying: "I work online on Sunday nights and it's one of the busiest slots to pick because of the bulk orders from daycares and schools.
"Online sales from Sunday are huge. Curious to see if this will change, because I think you're spot on.?"
"Nobody is making you order on a Sunday/public holiday, there's six other days in a week," one Woolies shopper said.?
One Redditor responded: "Not always true, if a public holiday is not on Sunday, there are not six other days in those weeks."
Woolworths confirmed the additional charge to nine.com.au.
"The majority of our online customers will not be impacted by the proposed Sunday and public delivery fee change and can continue to enjoy the same great value they expect from us across the week," a spokesperson said.
"This $2 service fee will progressively roll out from February and will only apply to orders delivered or collected on Sundays and public holidays where the cost to pick, pack and deliver those orders is higher than other parts of the week.
"This will ensure our online shopping offer remains sustainable and allow us to continue to invest in providing customers more convenience through our e-commerce offering,"
The spokesperson added Woolworths is "continuing to roll out thousands of more delivery and pick up windows throughout the week across the country to give customers even more convenience when it comes to their weekly shop".
"In the last year we've added more than 11 million slots for online shoppers, with direct to boot now available in 773 stores, direct to boot now in 568 stores allowing us to deliver 25 per cent of orders within two hours and 40 per cent of orders same day."
Woolworths and Coles have invested significantly in improving customers online shopping experiences, including establishing more collection points? for online shoppers as well as increasing the number of home delivery slots.
There is also a focus on faster grocery delivery times in line with customer demand.
In October 2025, Woolworths' reported strong online sales growth for the first quarter of the financial year, with a 13.2 percent increase in eCommerce sales, taking them to $2.2 billion.
Coles also reported a significant increase in traffic and sales on its digital platforms. In the first quarter of FY26, with a 27.9 per cent increase in ecommerce sales revenue for its supermarkets division.
FOLLOW US ON WHATSAPP HERE: Stay across all the latest in celebrity, lifestyle and opinion via our WhatsApp channel. No comments, no algorithm and nobody can see your private details.
